Privacy Policy

Information We Collect and Use

When you place an order with Green Upshot Limited, we may collect personal details such as your name, email address, telephone number, billing address and delivery address.

We use this information to process your order, arrange payment, organize delivery, respond to enquiries and provide customer support.

When you visit our website, certain technical information may also be collected automatically, including your Internet Protocol address, browser type, device information and operating system. This information helps us operate, secure and improve our online store.

Marketing communications, where applicable: If you choose to subscribe, we may send you information about new products, promotions, sustainability initiatives and updates from Green Upshot.

Your Consent

When do you give consent?

When you provide personal information for a purchase, payment, delivery, refund, return or customer-service request, you authorize us to use that information for the purpose for which it was provided.

Where we wish to use your information for another purpose, such as promotional emails, we will request your permission or provide a clear option to decline.

How can consent be withdrawn?

You may change your mind and withdraw your consent to receive marketing communications at any time.

You can do this by using the unsubscribe option included in our emails or by contacting us at:

Email: Hello@greenupshot.co.nz

We may still contact you where necessary regarding an active order, payment, delivery, refund or legal obligation.

Sharing Your Information

We may share personal information where it is necessary to operate our business, complete your order or comply with New Zealand law.

This may include sharing relevant information with payment processors, courier companies, website providers, customer-support platforms, accountants, professional advisers and technology service providers.

We may also disclose information where required by a court, government authority or regulatory body, or where necessary to protect our rights, customers or website.

Green Upshot Limited does not sell customer information to other businesses.

Our Online Store and Payment Processing

Our website is operated using WordPress and WooCommerce. These systems enable us to display products, manage customer orders and provide online shopping services.

Information submitted through our website may be stored in our website database, hosting environment and other systems used to operate the store.

We take reasonable steps to ensure these systems are protected against unauthorized access, misuse and loss.

Payments

Payments made through our website are handled by the payment provider available at checkout, which may include Stripe or another authorized payment gateway.

The payment provider may collect information such as your name, billing address, card details and transaction information.

Green Upshot Limited does not store your full payment-card number. We generally receive only the information required to confirm payment, manage your order and process any refund.

Payment providers are responsible for handling payment information according to their own privacy, security and payment-card compliance requirements.

External Service Providers

We work with third-party organizations that help us provide our products and operate our website.

These providers may assist with:

• Payment processing
• Website hosting
• Order fulfilment
• Shipping and delivery
• Email communication
• Analytics
• Cybersecurity
• Accounting and administration

These providers may access personal information only where it is reasonably required to perform their services.

Some providers may operate outside New Zealand or store information in overseas data centers. This means your information may be processed under the laws of another country.

Where required, we take reasonable steps to ensure that overseas service providers maintain privacy safeguards that are comparable to those required under New Zealand law.

Third-party providers have their own terms and privacy policies. We recommend reviewing those policies before using their services.

External links

Our website may contain links to other websites, social media platforms or third-party services.

Green Upshot Limited is not responsible for how those external websites collect, use or protect your information. Their own privacy policies will apply once you leave our website.

Protecting Your Information

We take reasonable measures to protect personal information from unauthorized access, accidental loss, alteration, misuse or disclosure.

These measures may include secure website connections, restricted system access, strong passwords, security monitoring, software updates and data backups.

Although we apply reasonable safeguards, no online system or electronic storage method can be guaranteed to be completely secure.

Customers are responsible for keeping their login details and passwords confidential.

Where a privacy breach occurs and is likely to cause serious harm, Green Upshot Limited will take appropriate action and make any notifications required under the New Zealand Privacy Act 2020.

Cookies

Our website uses cookies and similar technologies to support website functionality and improve the customer experience.

Cookies may be used to:

• Keep products in your shopping cart
• Maintain your login session
• Remember website preferences
• Support checkout and payment functions
• Measure website traffic
• Understand how customers use our website
• Improve website performance
• Support advertising and marketing activities where permitted

Some cookies are temporary and expire when your browsing session ends. Others may remain on your device for a longer period.

You may adjust your browser settings to block, limit or remove cookies. However, some website features, including the shopping cart, customer account and checkout, may not function properly if cookies are disabled.

Age Requirements

By using our website, you confirm that you are legally able to enter into a purchase in your country or region of residence.

Where a minor uses our website, they should do so with the knowledge and permission of a parent or legal guardian.

Green Upshot Limited does not intentionally collect personal information from children without appropriate consent.

Accessing or Correcting Your Information

You may ask us to confirm whether we hold personal information about you.

You may also request access to that information or ask us to correct information that is inaccurate, incomplete or out of date.

We may require proof of identity before responding to a request.

In some circumstances, we may be legally permitted to refuse or limit access to certain information. Where required, we will explain the reason for doing so.

Retaining Your Information

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected.

We may keep certain transaction, order, accounting and tax records for the period required under New Zealand law.

When information is no longer needed, we will take reasonable steps to securely delete, destroy or anonymize it.

Updates to This Policy

Green Upshot Limited may revise this Privacy Policy from time to time.

Any updated version will be published on this page and will apply from the date it is posted.

Where important changes are made, we may provide additional notice through our website or other appropriate communication channels.

If Green Upshot Limited is sold, merged or transferred to another organization, customer information may form part of that business transfer, subject to applicable privacy requirements.

Questions, Requests and Complaints

To request access to your information, ask for a correction, withdraw marketing consent, raise a concern or learn more about our privacy practices, please contact: